All surgeries are by appointment. The practice offers a range of appointments to accommodate the needs of our patients. Appointments are available to book on the day for patients who require an urgent appointment.
Alternatively, the practice offers advance booking for up to 2 weeks, which can include face-to-face consultations, telephone consultations and e-consultation / online reviews.
Please arrive 15 minutes early for your appointment in case the doctor or nurse may see you earlier.
Please visit or telephone the surgery any time during working hours to make an appointment to see the doctor, nurse or other member of our team.
If you need to cancel or alter your appointment, please ring the surgery to let the receptionist know. This helps us to give your appointment to another patient.
Horton PCN Enhanced Access Service - Information for Patients
This practice is part of the enhanced access service providing GP, Advanced Nurse Practitioner, Nurse, and Health care assistant appointments from the following Hub locations in Bradford:
- Clarendon Medical Centre, Royal Standard House, 26 Manningham Lane, Bradford, BD1 3DN
- Little Horton Lane Medical Centre, 392 Little Horton Lane, Bradford, BD5 0NX
- Oak Lane Surgery, Westbourne Green C H C Centre, 50 Heaton Road, Bradford, BD8 8RA
As a patient registered with this practice, you may have access to the following:
Weekday evening appointments (6.30pm to 9.30pm) and Saturday appointments (9:00 am to 5:00pm) at any of the three hubs (listed above) to see one of the following, subject to availability:
- GP/ANP
- Nurse
- Health care assistant
The service is provided by Horton PCN 6. Medical appointments are with GPs and other healthcare staff who work in the area; so your appointment may not be with a Clinician from this practice.
To use the service, we will ask for your consent to share your medical record, and our reception staff will explain what this means and why it is necessary.
Contact Your Surgery Online
Systmconnect is an online consultation service that allows you to quickly and easily access GP services online. It replaced our previous system PATCHS. All you have to do is answer a few simple questions and Systmconnect will get you the help you need quickly.
Systmconnect
You can now book your appointment, order your repeat prescriptions and retrieve your health record online using Systmconnect.
Access Systmconnect.
Apple device users: You can download the app via the Apple App Store.
Android device users: you can download the app via the Android App Store.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Home Visits
Home visits can be arranged for patients who are deemed too ill to attend the surgery, as per our home visiting policy. Please use the service thoughtfully, and ring as early as possible in the morning to request a visit.
In order to ensure that the most appropriate care is provided, our reception team may ask for further information to enable the doctor to determine the priority and nature of the visit in a timely fashion.
We work closely with the community matrons to help facilitate some of these visits. For further information, please visit Bradford District Care Trust (BDCT) at www.bdct.nhs.uk
If you have any further queries about our home visiting policy, please speak to our practice manager.